Help
Frequently asked
Do buyers need to pay anything to join?+
No. Buying, favoriting, offering and trading are free. Only sellers pay the monthly plan.
How much is the seller plan?+
$10 per month, billed through Stripe. It unlocks unlimited listings. Cancel any time — your listings pause until you reactivate.
What is the transaction fee?+
8% of the item price (minimum $1), deducted from the seller when a sale completes. Buyers pay item + shipping.
How do trades work?+
Sellers can mark a listing “open to trade”. Any member can propose pairs from their own listings, optionally adding or requesting cash. When accepted, both pairs are reserved, any cash is paid through checkout, and both sides ship with tracking.
How do I get paid?+
Connect Stripe from your seller dashboard for automatic payouts. Otherwise the team pays you manually after each completed order to the method saved on your profile.
When are funds released?+
When the buyer confirms delivery, or automatically 7 days after shipping if no dispute is opened.
What if the pair is fake or not as described?+
Open a dispute from your order page. Our team reviews photos and messages and can refund the buyer. Sellers who ship replicas are banned.
Can I pay a seller through Zelle, Cash App or PayPal?+
No. Off-platform payments have zero protection and get accounts suspended. Every purchase goes through checkout.
How long do sellers have to ship?+
3 business days from payment, with a tracking number. Late shipments can be canceled and refunded.
What can I list?+
Sneakers first and foremost — SB Dunks especially — plus apparel, laces/accessories and collectibles. Replicas, customs sold as retail, and anything you do not own are prohibited.
How do offers work?+
Send any amount from 40% of asking up. The seller has 48 hours to accept, decline or counter. If accepted, the pair is reserved for you and you have 30 minutes to check out.
Is Sneakhead Shop affiliated with Nike?+
No. We are an independent community marketplace. All trademarks belong to their owners.